Privacy Policy

PRIVACY POLICY

At Vaktun, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Vaktun (“Vaktun”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects information when you visit our website, create an account, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.

Our website is operated using the Shopify e-commerce platform. Shopify provides the technology and infrastructure that enables us to operate our online store, process orders, facilitate checkout, and provide certain related services. Shopify may process personal information in accordance with its own applicable privacy terms and its contractual arrangements with merchants.

By using the Vaktun website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Vaktun
B-53, Flatted Factory Complex
Okhla Industrial Area
New Delhi – 110024
India

Customer Support: +91 9971374041

For privacy-related questions, requests, or concerns, you may contact us using the details provided above.

2. INFORMATION WE COLLECT

Depending upon how you interact with Vaktun, we may collect different categories of information.

2.1 Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our Website, we may collect information such as:

  • Full name;
  • Email address;
  • Telephone/mobile number;
  • Billing address;
  • Shipping/delivery address;
  • City, state, country and postal/PIN code;
  • Account login information;
  • Order details;
  • Product preferences;
  • Communication preferences;
  • Customer service communications;
  • Reviews, feedback, photographs, or testimonials you voluntarily submit; and
  • Other information you voluntarily provide to us.

3. ORDER AND TRANSACTION INFORMATION

When you purchase products from Vaktun, we may collect and process information relating to your transaction, including:

  • Order number;
  • Products purchased;
  • Product value;
  • Discounts and promotional codes;
  • Shipping charges;
  • Billing information;
  • Delivery information;
  • Payment status;
  • Transaction reference information;
  • Refund information;
  • Return information; and
  • Communications concerning your order.

Payment-card or other sensitive payment credentials may be processed directly by third-party payment service providers rather than being stored by Vaktun.

The specific payment information processed will depend upon the payment method selected during checkout.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may be collected automatically through Shopify, cookies, pixels, analytics tools, and similar technologies.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language preferences;
  • Approximate geographic information;
  • Referring website;
  • Pages visited;
  • Products viewed;
  • Search activity;
  • Date and time of visits;
  • Website interaction information;
  • Shopping-cart activity;
  • Session information; and

  • Other technical information necessary to operate, secure, and improve the Website.

Shopify states that cookies and similar technologies may be used on Shopify-powered storefronts for functions such as checkout, cart functionality, localisation, analytics, and other services.

5. COOKIES AND TRACKING TECHNOLOGIES

Vaktun may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our Website.

These technologies may be used for purposes including:

Essential Functions

To:

  • Maintain shopping-cart functionality;
  • Process checkout;
  • Maintain website security;
  • Remember necessary session information;
  • Prevent fraud; and
  • Provide core Website functionality.

Functional Technologies

To:

  • Remember preferences;
  • Improve the customer experience;
  • Remember certain settings; and
  • Provide personalised functionality.

Analytics

To understand:

  • How visitors use the Website;
  • Which pages and products are most frequently viewed;
  • Website performance;
  • Customer journeys; and
  • How we can improve our Website and services.

Marketing and Advertising

Where enabled and permitted by applicable law, we may use advertising and tracking technologies to:

  • Measure advertising effectiveness;
  • Understand customer interactions;
  • Show relevant advertisements;
  • Conduct remarketing or retargeting;
  • Build advertising audiences; and
  • Measure conversions.

The specific cookies and tracking technologies used by Vaktun may change as we add, remove, or modify Shopify features, apps, analytics tools, advertising platforms, or other services.

Shopify provides merchants with customer privacy controls, including tools for cookie banners and regional privacy settings.

6. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

Order Fulfilment

To:

  • Process orders;
  • Confirm purchases;
  • Process payments;
  • Prepare products;
  • Arrange shipping;
  • Deliver products;
  • Provide order tracking;
  • Process returns and refunds; and
  • Provide customer support.

Customer Service

To:

  • Respond to enquiries;
  • Resolve complaints;
  • Assist with orders;
  • Handle return and refund requests;
  • Investigate damaged or lost shipments;
  • Handle authenticity-related requests; and
  • Communicate with customers about their transactions.

Website Operations

To:

  • Operate and maintain our Website;
  • Improve Website functionality;
  • Diagnose technical issues;
  • Monitor performance;
  • Prevent misuse; and
  • Maintain security.

Fraud Prevention and Security

To:

  • Detect suspicious transactions;
  • Prevent fraudulent purchases;
  • Protect customer accounts;
  • Verify transactions;
  • Investigate potentially fraudulent activity; and
  • Protect Vaktun, our customers, and our service providers.

Marketing

Where permitted by applicable law and subject to applicable consent or opt-out requirements, we may use contact information to send:

  • Product announcements;
  • New collection information;
  • Special offers;
  • Promotional communications;
  • Educational or informational content;
  • Brand communications; and
  • Other marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.

7. LEGAL AND BUSINESS PURPOSES

We may process personal information where reasonably necessary to:

  • Comply with applicable law;
  • Meet regulatory requirements;
  • Maintain business records;
  • Establish or defend legal claims;
  • Enforce our Terms & Conditions;
  • Protect our rights and property;
  • Respond to lawful requests from authorities; and
  • Prevent fraud, abuse, or unlawful activity.

8. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as a standalone commercial product.

However, we may share information with selected third parties where reasonably necessary to operate our business and provide services.

These may include:

Shopify

Our Website is powered by Shopify.

Shopify may process customer information to provide the e-commerce infrastructure, checkout, hosting, security, analytics, and other services associated with our store.

Shopify's current documentation describes merchants as generally acting as controllers of customer data while Shopify may act as a processor in relation to merchant customer data, subject to the applicable services and arrangements.

For more information, customers may review Shopify's Privacy Policy.

Payment Service Providers

We may share necessary transaction information with payment processors and financial service providers to:

  • Process payments;
  • Verify transactions;
  • Prevent fraud;
  • Process refunds; and
  • Resolve payment disputes.

Delivery and Logistics Partners

We may share information such as:

  • Name;
  • Address;
  • Phone number;
  • Order details; and
  • Delivery instructions

with courier, logistics, and shipping providers for the purpose of delivering your order.

Technology and Service Providers

We may use third-party providers for:

  • Website analytics;
  • Customer support;
  • Email communication;
  • SMS or messaging;
  • Marketing;
  • Advertising;
  • Fraud prevention;
  • Cloud services;
  • Data storage;
  • Website security; and
  • Other business functions.

These providers may process information only as reasonably necessary to provide their services to us and subject to applicable contractual and legal requirements.

Professional Advisers

We may disclose information to professional advisers, including lawyers, accountants, auditors, insurers, consultants, or other advisers where reasonably necessary for legitimate business purposes.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or lawful governmental request.

9. THIRD-PARTY APPS AND SERVICES

Because Vaktun operates through Shopify, we may use third-party Shopify applications, plugins, extensions, integrations, and services.

These services may process certain customer information depending on their functionality.

Examples may include:

  • Marketing applications;
  • Customer support tools;
  • Analytics services;
  • Review applications;
  • Email platforms;
  • SMS/WhatsApp services;
  • Shipping applications;
  • Accounting systems;
  • Fraud-prevention services; and
  • Advertising platforms.

The specific third-party services used by Vaktun may change from time to time.

Where a third-party service processes information under its own privacy policy, customers should also review that provider's privacy documentation.

Shopify notes that merchants are responsible for understanding the privacy obligations applicable to their own use of Shopify and installed services.

10. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from Vaktun, we may send you communications through channels such as:

  • Email;
  • SMS;
  • WhatsApp;
  • Telephone;
  • Push notifications; or
  • Other communication channels that you have agreed to use.

Marketing communications may include information about:

  • New products;
  • Rudraksha collections;
  • Offers;
  • Promotions;
  • Events;
  • Educational content; and
  • Brand updates.

You may opt out of marketing communications at any time.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, shipping, returns, refunds, account, security, or other services.

11. CUSTOMER REVIEWS, TESTIMONIALS AND PHOTOGRAPHS

If you voluntarily submit:

  • Product reviews;
  • Testimonials;
  • Photographs;
  • Videos;
  • Feedback; or
  • Other content,

we may use that content for legitimate business, marketing, promotional, or Website purposes in accordance with the permissions and rights applicable to that submission.

We will not knowingly publish sensitive personal information that you have not intentionally provided for publication.

If you wish to request removal of a testimonial, photograph, or other Customer Content, please contact us.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders;
  • Providing customer support;
  • Maintaining transaction records;
  • Meeting accounting and tax requirements;
  • Resolving disputes;
  • Preventing fraud;
  • Enforcing agreements;
  • Complying with legal obligations; and
  • Protecting our legitimate business interests.

The specific retention period may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.

13. DATA SECURITY

Vaktun takes reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Unauthorised disclosure;
  • Loss;
  • Misuse;
  • Alteration; and
  • Destruction.

Because Vaktun operates through Shopify and may use third-party service providers, information may be processed through systems operated by those providers.

No method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of personal information.

Shopify similarly states that no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

14. INTERNATIONAL DATA PROCESSING

Vaktun is based in India, but certain service providers used by us—including Shopify and other technology, payment, analytics, marketing, or logistics providers—may process or store information outside India.

Where personal information is transferred across borders, we will seek to do so in accordance with applicable data-protection and privacy laws.

Shopify's Data Processing Addendum addresses its processing of merchant customer data and international data-transfer requirements where applicable.

15. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include, where legally applicable:

  • Requesting access to personal information we hold about you;
  • Requesting correction of inaccurate information;
  • Requesting deletion of personal information;
  • Requesting restriction of certain processing;
  • Withdrawing consent where processing is based on consent;
  • Opting out of certain marketing communications;
  • Requesting information regarding how your personal information is processed; and
  • Raising a complaint regarding our handling of personal information.

The availability and scope of these rights may vary depending on applicable law, the nature of the information, and the purpose for which it is processed.

16. WITHDRAWAL OF CONSENT

Where we process personal information based on your consent, you may withdraw that consent by contacting us or using the relevant preference or unsubscribe mechanism.

Withdrawal of consent does not affect processing that occurred lawfully before the withdrawal.

Certain information may continue to be retained or processed where necessary to comply with legal obligations, complete transactions, prevent fraud, establish legal claims, or for another lawful purpose.

17. REQUESTING ACCESS, CORRECTION OR DELETION

To submit a privacy-related request, please contact us using the details provided below.

Your request should include sufficient information to allow us to reasonably identify you and locate the relevant information.

We may request reasonable verification information before processing certain requests to help protect customer accounts and personal information from unauthorised access.

We will endeavour to respond within the period required by applicable law.

Where a request cannot be fulfilled, we will provide an explanation where required by applicable law.

18. CHILDREN'S PRIVACY

Our Website is not intentionally directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us so that we can review the matter and take appropriate action.

19. DATA OF OTHER INDIVIDUALS

If you provide Vaktun with information belonging to another individual—for example, a recipient of a gift—you represent that you have the appropriate authority or permission to provide that information for the relevant purpose.

You should ensure that the person whose information you provide understands that their information may be processed for purposes such as order fulfilment and delivery.

20. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing them with personal information.

21. SOCIAL MEDIA

Vaktun may maintain profiles or marketing activities on social-media platforms.

Interactions with Vaktun through social-media platforms may be subject to the privacy policies and terms of those platforms.

We may receive information that you choose to make available to us through social-media interactions, subject to the relevant platform's policies and your privacy settings.

22. BUSINESS TRANSFERS

If Vaktun undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or other corporate transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.

Where legally required, affected customers may be notified of material changes concerning their personal information.

23. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful governmental or regulatory requests;
  • Comply with court orders or legal processes;
  • Protect the rights, property, or safety of Vaktun;
  • Protect customers or other persons;
  • Investigate fraud or unlawful activity; or
  • Enforce our Terms & Conditions and other policies.

24. DATA BREACHES AND SECURITY INCIDENTS

If Vaktun becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where notification is required by applicable law, we will provide the required notification to affected individuals, regulators, or other relevant parties within the applicable timeframe.

25. SHOPIFY PRIVACY CONTROLS

Because Vaktun uses Shopify, certain privacy and cookie controls may be provided through Shopify's platform.

Shopify provides merchants with tools through the Shopify admin to configure customer privacy settings, including privacy policies, cookie banners, regional settings, and certain data-sharing controls.

The availability and configuration of these controls may depend on the Shopify services, apps, regions, and settings used by Vaktun.

Customers should also be aware that Shopify may process information under Shopify's own privacy framework for certain services.

26. COOKIES AND COOKIE MANAGEMENT

You may be able to control or restrict cookies through:

  • Your browser settings;
  • Shopify's available privacy controls;
  • Cookie-consent mechanisms provided on the Website; and/or
  • Third-party tools where applicable.

Blocking certain cookies may affect Website functionality, including shopping-cart, checkout, login, personalisation, or other features.

Shopify's Cookie Policy explains that cookies on Shopify-powered storefronts can support essential store functions as well as analytics and other features.

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business;
  • Changes to the Website;
  • New products or services;
  • Changes in technology;
  • Changes in third-party service providers;
  • Changes in applicable law; or
  • Changes to our privacy practices.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.

28. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection, consumer-protection, and other mandatory laws.

Nothing in this Privacy Policy is intended to exclude or restrict any privacy or consumer right that cannot legally be excluded or restricted.

29. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Vaktun
B-53, Flatted Factory Complex
Okhla Industrial Area
New Delhi – 110024
India

Customer Support: +91 9971374041

Privacy Contact: [Insert Privacy/Grievance Email Address]

When contacting us regarding a privacy request, please provide sufficient information for us to identify the relevant account or transaction.

30. GRIEVANCE REDRESSAL

If you have a concern regarding the collection, use, disclosure, or handling of your personal information, you may contact Vaktun using the contact information above.

We will review and address privacy-related complaints in accordance with applicable law and our internal procedures.

Where applicable law requires the appointment or identification of a specific privacy or grievance officer, the relevant contact details will be published on this page or otherwise made available to customers.

31. IMPORTANT NOTICE REGARDING THIRD-PARTY SERVICES

Vaktun's Website may use Shopify and a range of third-party services.

The exact third parties that process information may change over time as we add, remove, or modify:

  • Shopify apps;
  • Payment gateways;
  • Analytics platforms;
  • Advertising platforms;
  • Email providers;
  • WhatsApp or messaging services;
  • Customer-support systems;
  • Review platforms;
  • Shipping providers; and
  • Other business tools.

Accordingly, this Privacy Policy describes the categories and purposes of processing rather than attempting to provide an exhaustive list of every technical provider that may process information at any particular time.

We will update our privacy disclosures where required by applicable law.

OUR COMMITMENT TO PRIVACY

At Vaktun, we believe that trust is an essential part of the relationship between our customers and our brand.

We therefore aim to collect only information that is reasonably necessary for legitimate business purposes, use it responsibly, protect it through reasonable safeguards, and provide customers with appropriate choices and transparency regarding their personal information.

Vaktun
Authenticity. Heritage. Sacredness.