Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

At Vaktun, we understand that every Rudraksha is a carefully selected and meaningful purchase. We therefore take care to ensure that each order is inspected, appropriately documented, securely packaged, and dispatched with due attention to its condition and presentation.

This Shipping & Delivery Policy explains how Vaktun processes, ships, and delivers orders placed through our Website.

By placing an order with Vaktun, you acknowledge and agree to the terms of this Policy, together with our Terms & Conditions and Refund, Return & Cancellation Policy.

1. ORDER PROCESSING

Once an order has been successfully placed and payment has been confirmed, Vaktun will begin processing the order.

Depending upon the nature of the product, order processing may include:

  • Product selection and inspection;
  • Quality checks;
  • Authenticity and documentation checks, where applicable;
  • Preparation or customisation, where applicable;
  • Certificate preparation or inclusion;
  • Final product inspection;
  • Secure packaging; and
  • Handover to the designated delivery partner.

Orders are generally processed within 3-7 business days from successful payment confirmation.

Certain products may require additional processing time because of product selection, certification, customisation, special preparation, or other circumstances. Where applicable, the estimated processing period will be communicated to the customer.

2. SHIPPING AND DELIVERY TIME

After an order has been processed and dispatched, delivery time will depend upon the destination, courier service, shipping method, weather conditions, and other logistical circumstances.

As a general guideline:

Domestic Orders – India

Estimated delivery:

7–12 business days after dispatch.

Remote and Extended Service Areas

Deliveries to remote, rural, difficult-to-access, or extended-service areas may require additional time.

International Orders

International delivery timelines may vary substantially depending on:

  • Destination country;
  • Customs clearance;
  • Import procedures;
  • Local courier services;
  • Documentation requirements;
  • Local holidays;
  • Customs inspections; and
  • Other circumstances beyond Vaktun's reasonable control.

The estimated delivery period provided at checkout or during order confirmation should therefore be treated as an estimate rather than a guaranteed delivery date.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

  • Delivery location;
  • Package weight and dimensions;
  • Shipping method;
  • Domestic or international destination;
  • Insurance requirements; and
  • Other logistical considerations.

Vaktun may offer free shipping for selected products, promotional periods, order values, or locations.

Any free-shipping offer is subject to the terms communicated with the relevant offer.

4. ORDER TRACKING

Once an order has been dispatched, Vaktun may provide the customer with a tracking number or tracking link, where available.

Customers can use the tracking information to monitor the progress of their shipment.

Tracking information is provided through the relevant courier or logistics provider and may not update immediately after dispatch.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

This may include:

  • Full name;
  • House/building number;
  • Street/locality;
  • City;
  • State;
  • Postal/PIN code;
  • Country, where applicable;
  • Contact telephone number; and
  • Any other information required for successful delivery.

Vaktun shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from:

  • Incorrect address;
  • Incomplete address;
  • Incorrect PIN/postal code;
  • Incorrect telephone number;
  • Customer's failure to respond to the courier;
  • Customer's unavailability;
  • Refusal to accept delivery; or
  • Other information incorrectly provided by the customer.

6. CHANGE OF DELIVERY ADDRESS

Customers should carefully verify their delivery address before completing an order.

Once an order has been placed, requests to change the delivery address may not be possible.

If a customer requests an address change before dispatch, Vaktun may consider the request where operationally feasible.

Once the order has been handed over to the delivery partner, any address change will generally be subject to the courier's policies and may not be possible.

Any additional shipping or redirection charges arising from an address-change request may be payable by the customer.

7. DELIVERY ATTEMPTS

The delivery partner may make one or more delivery attempts depending upon its operational policies.

Customers are responsible for being available at the provided delivery address or making appropriate arrangements to receive the shipment.

If delivery is unsuccessful because:

  • The customer is unavailable;
  • The customer does not respond to the courier;
  • The address is incorrect or incomplete;
  • The customer refuses delivery; or
  • The courier is otherwise unable to complete delivery for reasons attributable to the customer,

the shipment may be returned to Vaktun.

Additional shipping charges may apply for re-dispatching such an order.

8. INSPECTION UPON DELIVERY

Customers are strongly advised to inspect the external package immediately upon delivery.

If the package appears:

  • Opened;
  • Torn;
  • Crushed;
  • Wet;
  • Tampered with;
  • Significantly damaged; or
  • Otherwise compromised,

the customer should, where reasonably possible:

  1. Photograph the package before opening it;
  2. Record the package-opening process continuously;
  3. Preserve the outer packaging and shipping label;
  4. Retain all packaging materials; and
  5. Contact Vaktun promptly.

9. PACKAGE-OPENING VIDEO FOR DAMAGE CLAIMS

For products claimed to have been damaged during delivery, Vaktun may require a continuous, unedited package-opening video.

The video should begin before the package is opened and should clearly show:

  • The sealed package;
  • Shipping label;
  • Condition of the external packaging;
  • Opening of the package;
  • Product condition immediately upon opening;
  • Product certificate and documentation; and
  • Any visible damage.

The customer should avoid manipulating, repairing, energising, altering, or otherwise using the product before Vaktun has assessed the claim.

Damage claims must be reported within 12 hours of delivery, in accordance with Vaktun's Refund, Return & Cancellation Policy.

10. DAMAGED PACKAGES OR PRODUCTS

If a product is delivered in a damaged condition, the customer must notify Vaktun within the applicable claim period.

Vaktun may request:

  • Photographs;
  • Package-opening video;
  • Shipping label;
  • Invoice;
  • Product certificate;
  • Packaging photographs;
  • Courier documentation; and/or
  • Other information reasonably required to investigate the claim.

Where Vaktun determines that the damage occurred before or during delivery and was not caused by the customer, Vaktun may provide a replacement or another appropriate remedy in accordance with the Refund, Return & Cancellation Policy.

11. LOST SHIPMENTS

If a shipment is confirmed by the relevant delivery partner as lost during transit, Vaktun will investigate the matter with the courier.

The customer may be required to allow reasonable time for the courier investigation to be completed.

Where Vaktun confirms that the shipment cannot be recovered or delivered and the loss is not attributable to the customer, Vaktun may provide:

  • A replacement; or
  • A refund,

as appropriate and subject to applicable law.

Customers should not treat a shipment as lost merely because tracking has not updated for a short period.

12. DELAYS IN DELIVERY

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to circumstances including:

  • Courier or logistics disruptions;
  • Severe weather;
  • Natural disasters;
  • Floods;
  • Fires;
  • Government restrictions;
  • Public holidays;
  • Strikes;
  • Transportation disruptions;
  • Customs procedures;
  • Incorrect customer information;
  • High-volume periods;
  • Security checks;
  • Unforeseeable technical issues; or
  • Other circumstances beyond Vaktun's reasonable control.

A delivery delay does not automatically entitle the customer to cancel an order or receive a refund.

Where a significant delay occurs, Vaktun will endeavour to provide the customer with an update where reasonably practicable.

For specific refund rights relating to extended order-processing delays, please refer to the Refund, Return & Cancellation Policy.

13. INTERNATIONAL SHIPPING

Vaktun may offer international shipping to selected countries and destinations.

International orders may be subject to:

  • Import duties;
  • Customs duties;
  • Taxes;
  • Local handling charges;
  • Customs clearance fees;
  • Documentation requirements;
  • Import restrictions; and
  • Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, the customer is responsible for applicable customs duties, import taxes, local charges, and other destination-country fees.

The customer is also responsible for ensuring that the purchased product may legally be imported into the destination country.

Vaktun does not guarantee that every product can be legally imported into every jurisdiction.

14. CUSTOMS AND REGULATORY REQUIREMENTS

International shipments may be inspected or held by customs or other governmental authorities.

Vaktun is not responsible for delays caused solely by customs authorities or destination-country regulatory procedures.

Where additional documentation is reasonably required from the customer, the customer must provide such information promptly.

If an international shipment is returned, confiscated, refused, or otherwise prevented from entering the destination country because of the customer's failure to comply with local import requirements, the customer may be responsible for applicable return shipping, duties, taxes, and other charges, subject to applicable law.

15. REFUSED OR UNDELIVERABLE SHIPMENTS

If a customer refuses delivery or a shipment becomes undeliverable because of circumstances attributable to the customer, the shipment may be returned to Vaktun.

In such circumstances, Vaktun may deduct reasonable return shipping, handling, or other directly incurred costs from any amount otherwise refundable, where legally permissible.

A new shipping charge may apply if the customer requests re-dispatch.

16. PARTIAL DELIVERY

In certain circumstances, an order containing multiple products may be delivered in separate shipments.

This may occur due to:

  • Product availability;
  • Different fulfilment locations;
  • Product preparation requirements;
  • Courier limitations; or
  • Other logistical considerations.

Where an order is split into multiple shipments, customers may receive separate tracking information.

17. DELIVERY TO THIRD PARTIES

If the customer instructs Vaktun or the delivery partner to deliver the order to a family member, employee, security desk, reception desk, neighbour, or another authorised recipient at the designated delivery address, delivery to such recipient may be treated as successful delivery.

Customers are responsible for providing appropriate delivery instructions.

18. DELIVERY CONFIRMATION

A delivery may be considered completed when the courier or delivery partner records the shipment as delivered to the designated address or an authorised recipient.

Where available, delivery confirmation may include:

  • Signature;
  • OTP verification;
  • Delivery photograph;
  • Digital confirmation;
  • Recipient details; or
  • Other courier-generated evidence.

Vaktun may rely upon such delivery records when investigating delivery-related disputes, subject to applicable law.

19. SHIPPING INSURANCE

Where Vaktun or its logistics partner provides shipping insurance or transit protection, the scope of such protection will be subject to the applicable insurance or logistics provider's terms.

Insurance coverage does not necessarily cover every type of loss, damage, delay, or circumstance.

Customers may be required to provide information and documentation necessary to process an insurance claim.

20. SHIPPING OF HIGH-VALUE PRODUCTS

Certain high-value Rudraksha or other premium products may be shipped using enhanced logistics, tracking, insurance, signature confirmation, OTP verification, or other security measures.

Vaktun may select the shipping method it considers reasonably appropriate based on the value and nature of the order.

Additional verification may be requested for certain high-value orders to help prevent fraud and unauthorised transactions.

21. FRAUD PREVENTION AND DELIVERY VERIFICATION

For certain orders, particularly high-value transactions, Vaktun may conduct additional verification before dispatch.

Verification may include:

  • Confirmation of the customer's contact information;
  • Confirmation of the delivery address;
  • Payment verification;
  • Identity or transaction verification where legally permissible; or
  • Other reasonable fraud-prevention measures.

Vaktun reserves the right to delay or cancel an order where a transaction cannot be reasonably verified or where there is a legitimate concern regarding fraud or unauthorised payment activity, subject to applicable law.

22. SHIPPING RESTRICTIONS

Vaktun may restrict or decline shipments to certain:

  • Countries;
  • Regions;
  • Remote locations;
  • Military or restricted addresses;
  • Post-office boxes;
  • Locations where courier services are unavailable; or
  • Destinations subject to legal, regulatory, logistical, or security restrictions.

Where an order cannot be shipped to the provided destination, Vaktun will endeavour to inform the customer and provide an appropriate resolution.

23. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Once the product has been successfully delivered, the customer is responsible for its safe custody and handling.

Customers should retain:

  • Product certificates;
  • Invoice;
  • Packaging;
  • Product documentation; and
  • Other materials supplied with the order,

particularly where these may be required for future authenticity verification, warranty-related matters, or an eligible refund/return claim.

24. SHIPPING AND REFUND RELATIONSHIP

Shipping a product back to Vaktun does not automatically constitute approval of a refund.

Any return, replacement, or refund will be assessed in accordance with the Refund, Return & Cancellation Policy.

Where a return is authorised, the customer must follow Vaktun's return instructions.

Customers who independently ship a return without authorisation assume responsibility for the shipment until it is safely received by Vaktun, except where otherwise required by applicable law.

25. SHIPPING COSTS FOR APPROVED RETURNS

Unless otherwise specified by Vaktun or required by applicable law, customers are responsible for return shipping costs.

Where Vaktun determines that a product was damaged before or during delivery due to Vaktun or its delivery partner, Vaktun may bear or reimburse reasonable return shipping costs, subject to the circumstances of the case.

26. FORCE MAJEURE

Vaktun shall not be responsible for delays, failures, or interruptions caused by circumstances beyond its reasonable control.

These may include:

  • Natural disasters;
  • Floods;
  • Earthquakes;
  • Fires;
  • Epidemics or pandemics;
  • War;
  • Terrorism;
  • Civil unrest;
  • Government restrictions;
  • Regulatory actions;
  • Strikes;
  • Transportation disruptions;
  • Courier network failures;
  • Customs delays;
  • Internet or telecommunications failures; or
  • Other extraordinary or unforeseeable events.

Where reasonably practicable, Vaktun will take commercially reasonable steps to mitigate the impact of such circumstances.

27. CONTACT US REGARDING SHIPPING

For questions regarding an order, delivery, tracking information, delayed shipment, damaged package, or lost shipment, please contact Vaktun using the contact details below.

When contacting us, please provide:

  • Order number;
  • Customer name;
  • Registered phone number or email address;
  • Tracking number, if available; and
  • Relevant photographs or supporting documentation.

Vaktun
B-53, Flatted Factory Complex
Okhla Industrial Area
New Delhi – 110024
India

Customer Support: +91 9971374041

28. POLICY CHANGES

Vaktun may modify this Shipping & Delivery Policy from time to time.

Any revised version will be published on the Website with an updated effective date.

The version applicable to an order will ordinarily be the version in effect when the order was placed, subject to applicable law.

29. APPLICABLE LAW

This Shipping & Delivery Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Nothing in this Policy is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.

OUR COMMITMENT

At Vaktun, we understand that our customers are not simply purchasing a product; they are placing their trust in the authenticity, quality, and presentation of a sacred and culturally significant item.

We therefore endeavour to handle every order with care—from product selection and inspection to secure packaging and delivery.

Vaktun
Authenticity. Heritage. Sacredness.